AccelaView is a smart Electronic Health Record.
Challenge: How might we design an application to streamline the medical documentation process?
Design a system that reduces the amount of time doctors spend on their laptops during patient visits
Identify pain points doctors have with the current system
Develop a software that is adaptable across various medical fields
Develop a software for a field that I have very little prior knowledge of
Learn how to best design a software that minimizes the time users will spend on it, rather than bringing in users
I realized very quickly that designing for doctors comes with a different set of challenges. Doctors have very different goals than consumers, and the healthcare industry as a whole is extremely fragmented.
Medical software is completely different than consumer tech.
How might I develop a solution to help doctors reduce documentation in order to increase patient interaction?
How might this solution adapt across the wide variety of specialties of doctors?
How might this solution predict patient treatment needs and deliver information to doctors accordingly?
AccelaView began as a business idea, which was now beginning to be built as a functional prototype. Like everything else, it all began with a pen and paper.
Gotta start somewhere: designing the initial wireframes.
Several members of the team spoke with doctors about their EHR experience. They were presented with initial mockups and the form below.
User testing at a medical conference in Birmingham.
All the doctors we spoke to complained about their current EHR system. We did some digging and found ways to alleviate several common pain points.
When treating patients, the stakes are high. How can we help?
IN THE DOCTORS OFFICE
Problem: No Minimizing Tabs, Only Close
For security reasons, EHRs do not allow minimizing, only closing out of the window entirely. To access different information, doctors must exit and re-enter the system.
Solution: Component-style layout where information is visible all at once
Problem: Understanding the Problem
Before the visit, Doctors must be briefed on the patient's medical issue. This takes up 3-4 mins of time, while patient is waiting.
Solution: Easy access to Chief Complaint
IN THE ROOM WITH THE PATIENT
Problem: Understanding Patient History
Doctors need to parse through lengthy patient history in order to diagnose. This is very important, as patients may not know illnesses they're genetically prone to.
Solution: Easy search through patient history
Problem: Many Different Needs
Doctors have a particular style that they prefer in their practice. This system needs to be adaptable to a variety of different needs.
Solution: Pull components around on the page to personalize
Big takeaway: EHRs get in the way of patient relationships.
Doctors are frustrated with the time wasted by old software. This the beginning of a new software that streamlines documentation, freeing up the doctors to interact with patients.